Privacy policy.

Hearth & Feather Postpartum Care (“Hearth & Feather,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, and protected when you visit our website, submit a contact form, join our email list, or work together for postpartum doula services.

By using this site or sharing your information, you agree to the practices described here.

1. Information We Collect

We may collect the following types of information:

  • Contact information: Name, email address, phone number, city/region, and preferred contact method.

  • Service-related information: Due date or baby’s age, basic family structure (if you choose to share), general support needs, and scheduling preferences.

  • Website usage information: Non‑identifying data such as pages visited, approximate location, and browser type, typically collected via cookies or basic analytics tools.

  • Communication records: Emails, messages, or notes from sessions that help maintain continuity of care.

You may choose not to provide certain information, but that may limit our ability to respond or offer services.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide consultations and postpartum doula services.

  • Schedule and coordinate visits, virtual sessions, and follow‑up care.

  • Maintain basic records for continuity of care, safety planning, and administrative purposes.

  • Send occasional service updates, policy changes, or newsletter content if you opt in (you can unsubscribe at any time).

  • Improve our website and offerings by understanding how people use the site in a general, non‑identifying way.

We do not sell your personal information.

3. Legal and Ethical Limits on Use

Information you share is used in ways consistent with trauma‑informed, harm reduction–centered care and within the limits of applicable law. If there is concern about immediate, serious harm to you or others, we may encourage or assist you in contacting appropriate medical or crisis services, and in rare cases may be required to share limited information with those services.

4. How We Share Information

Your information is shared only in limited circumstances, such as:

  • Service delivery: With secure tools used for scheduling, email, website hosting, payments, or telehealth, to the extent needed for them to perform their services.

  • With your consent: When you ask us to coordinate with another provider or support person, or request letters or documentation.

  • Legal requirements: If required by law, court order, or governmental request.

  • Protection of rights and safety: When we believe in good faith that disclosure is reasonably necessary to protect your safety, the safety of a child, or the rights or property of others.

Third‑party service providers are expected to handle your information securely and only for the purposes described.

5. Data Retention

We keep your information only as long as it is reasonably necessary for:

  • Providing services or maintaining an ongoing client relationship.

  • Fulfilling legal, tax, or record‑keeping obligations.

When information is no longer needed, it may be securely deleted or anonymized.

6. Cookies and Website Analytics

The website may use basic cookies or analytics tools to understand how visitors use the site (for example, which pages are visited most often). This information is generally collected in an aggregated, non‑identifying way. You can usually control cookies through your browser settings.

7. Email List and Communications

If you sign up for Coven of Care Monthly Postpartum Dispatch or other updates, your name and email will be used to send you that content and related offerings. You can unsubscribe at any time using the link in the email or by contacting us directly. Service‑related messages (such as scheduling or policy updates) may still be sent even if you opt out of marketing emails.

8. Security

Reasonable physical, technical, and administrative safeguards are used to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed. If you prefer not to use email or forms for sensitive topics, please let us know so we can discuss other options.

9. Children’s Privacy

This website and services are directed to adults and older teens seeking support in their caregiving roles. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through this site, please contact us so it can be removed.

10. Your Choices and Rights

You may:

  • Request access to or correction of the personal information we hold about you.

  • Ask that certain information be updated, limited, or deleted, subject to legal or record‑keeping obligations.

  • Opt out of marketing or newsletter communications at any time.

To exercise these choices, contact us using the information below.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of the website or services after changes are posted indicates acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Hearth & Feather Postpartum Care
Raven Manchester
hearthandfeatherpostpartum@gmail.com
New York State